Refund policy

Our Return & Exchange Policy

We want you to love your Premium AOP Apparel. If you are not entirely satisfied with your purchase, we're here to help with a hassle-free return and exchange process.

1. Return Window We accept returns and exchanges within 30 days from the date your package was delivered. Items must be unworn, unwashed, and in their original packaging with all hangtags attached.

2. How to Request a Return or Exchange Starting a request is quick and easy:

• Email our support team at: support@threadminty.com with your Order Number (e.g. #1001).
• State whether you would like a refund or an exchange for a different size/design.
• For defective or damaged items, please attach 2-3 clear photos showing the issue.
• Once approved, we will send you the shipping instructions and warehouse return address.

3. Return Shipping Fees

• Defective, Damaged, or Incorrect Items: If we made a mistake or the item arrived damaged, we will cover 100% of the shipping cost and email you a prepaid shipping label.
• Change of Mind / Standard Exchanges: For size exchanges or preference returns, the customer is responsible for covering the return shipping cost back to our warehouse.

4. Refund Processing Time Once your return package is received and inspected at our warehouse, we will process your refund immediately. A credit will automatically be applied to your original payment method (Credit Card, PayPal, or Google Pay) within 5 to 7 business days. You will receive a confirmation email once the refund is issued.